“Improving Quality Control at Lakeside Electric: A Case Study Analysis” Introduction: Lakeside Electric, a company specializing in home generators, has been facing complaints from its major customer, Home Station, regarding the quality of its shipments. In

Lakeside Electric has been getting many complaints from its major customer, Home Station, about the quality of its shipments of home generators. Daniel Shimshak, the plant manager, is alarmed that a customer is providing him with the only information the company has on shipment quality. He decides to collect information on defective shipments through a form he has asked his drivers to complete on arrival at customers’ stores. The forms for the first 279 shipments have been turned in. They show the following over the past 8 weeks:
Week Number of Shipments Number of Shipments with Defects Reason for Defective Shipment
Incorrect Bill of Lading Incorrect Truckload Damaged Product Trucks Late
1 23 5 2 2 1 0
2 31 8 1 4 1 2
3 28 6 2 3 1 0
4 37 11 4 4 1 2
5 35 10 3 4 2 1
6 40 14 5 6 3 0
7 41 12 3 5 3 1
8 44 15 4 7 2 2
In addition, the following open-ended comments were collected from the drivers.
Open-Ended Comments on Survey Cards from Home Station 
truck broke down mislabeled product Forklift broke down Lazy drivers incorrect loading instructions omitted items on the bill lack of written instructions on how to operate the forklift the wrong item was shipped to store drivers have no incentive to be prompt poor container quality  improper training of forklift operator improper handling of the item computer does not update  lack of training lack of training Even though Daniel increased his capacity by adding more workers to his normal contingent of 30, he knew that for many weeks he exceeded his regular output of 30 shipments per week. A review of his turnover over the past 8 weeks shows the following:
Week Number of Hires Number of Terminations Total Number of Workers
1 1 0 30
2 2 1 31
3 3 2 32
4 2 0 34
5 2 2 34
6 2 4 32
7 4 1 35
8 3 2 36
Use Minitab to develop a Pareto chart for the type of defects that have occurred. 
Use Minitab to draw a cause-and-effect diagram showing the possible causes of the defective shipments. For the diagram use the categories of Machinery, Methods, Manpower, and Material.
Use Minitab to draw a scatter diagram using the total number of shipments and the number of defective shipments. Does there appear to be any relationship?
Use Minitab to draw a scatter diagram using the variable “turnover” (number of new hires plus number of terminations) and the number of defective shipments. Does the diagram depict a relationship between the two variables?
Instructions:
Write a paper summarizing your results. Please use the case study format template.  Please include appropriate Minitab charts and answers to the questions.