“Mastering Customer Service: The Key to Building Customer Loyalty”

Instructions is attached.
The 4 Slo’s are
1. Understanding Customer service management
2. The importance of first impressions
3. Achieving customer loyalty
4. Direct Customer contact
Readings 
6 Keys to Improving Your Team’s Customer Service Skills – Retrieved from https://www.surveymonkey.com/mp/6-keys-improving-teams-customer-service-skills/
Hyken, S. (2020). How To Avoid Roadblocks to Great Customer Service: Understanding what translates into a better experience for both employees and customers. HCM Sales, Marketing & Alliance Excellence, 6–7. Retrieved from the EBSCO multi-search database in the TUW Library.
Maslavi, S. (2022, February 2). Eight tips for providing excellent customer service. Forbes. https://www.forbes.com/sites/forbesbusinesscouncil/2022/02/02/eight-tips-for-providing-excellent-customer-service/?sh=742dce9e259c
Hakobyan, M. (2021, November 23). 9 ways to make a good first impression on your customers. Customer Think. https://customerthink.com/9-ways-to-make-a-good-first-impression-on-your-customers/
Waters, S. (2021, December 06). Make a good first impression: Expert tips for showing up at your best. Better Up. https://www.betterup.com/blog/how-to-make-a-good-first-impression
Psychology Today staff. (n.d.). First impressions. Psychology Today.
https://www.psychologytoday.com/us/basics/first-impressions
Ghimire, S. (2022, March 11). The power of first impressions: A marketing strategy that optimizes search for a transformed digital landscape. Forbes. https://www.forbes.com/sites/forbesbusinesscouncil/2022/03/11/the-power-of-first-impressions-a-marketing-strategy-that-optimizes-search-for-a-transformed-digital-landscape/?sh=78c76151159f
Additional video:
Unbabel. (2019, July 17).  The history of customer service | Understanding with Unbabel [Video file]. YouTube. https://www.youtube.com/watch?v=qVdu3wg6Va4  (2:16)