Effective and Ineffective Communication Scenarios: A Critical Analysis

In this journal, you will describe two separate communication scenarios: one positive and one negative. It is recommended these scenarios come from your experience so you can review them through a critical lens. However, this is not required. If you use scenarios from your own experience, avoid using real names of people or places. You also have the option to create original, fictitious scenarios to meet the requirements of this journal.
Using the Module Two Journal Template in the What to Submit section, you will describe the scenarios and examine each one for a type of communication that was noted, a skill that was used, and a method of communication that was used. In the module Resources section, you will find information about the types of communications (e.g., verbal, nonverbal, visual, written), communication skills (e.g., active listening, therapeutic communication, contextual communication), and communication methods (e.g., talking, writing, email, video, PowerPoint presentations, technology sources). You will identify a type, skill, and method that align with the positive communication scenario. You will then do the same for the negative communication scenario. Finally, you must provide a two- or three-sentence review of each scenario, explaining the effectiveness or ineffectiveness of each scenario. References should be used in your reviews and should be cited in proper APA format. Use at least two scholarly, current (within the last five years) references to support your work.
Specifically, you must address the following rubric criteria:
Communication Scenarios: Describe two communication scenarios: one positive and one negative.
Type: Identify a type of communication for each scenario.
Skill: Describe a communication skill that was used for each scenario.
Method: Identify a method of communication that was used for each scenario.
Effectiveness or Ineffectiveness: Explain the effectiveness or ineffectiveness of communication in each scenario. Consider the following:
How would you summarize your key insights about effective communication from each scenario?
How did effective communication lead to positive outcomes while ineffective communication may have led to adverse consequences?
What to Submit
Using the Module Two Journal Template, submit your completed journal. Your submission should be a 2- to 4-page Word document with separate title and reference pages that are not part of the page count. Follow APA style standards for formatting and citing your sources.