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Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even if cited correctly. The similarity report that is provided when you submit your task can be used as a guide.
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
Tasks may not be submitted as cloud links, such as links to Google Docs, Google Slides, OneDrive, etc., unless specified in the task requirements. All other submissions must be file types that are uploaded and submitted as attachments (e.g., .docx, .pdf, .ppt).
A. Complete the VIA Character Strengths Survey using the “VIA Character Strengths Survey” web link and use the results of the survey to complete the following:
Note: Remember that this VIA Character Strengths Survey is not a test but rather a feedback tool. There is no wrong answer, so respond genuinely. If you download a copy of your survey results, you will receive a list of 24 items in order of your personal strengths, with the first five being your signature strengths and the last five being your lesser strengths. Refer to the attached “D253 VIA Character Strength Survey Instructions” supporting document for additional information on accessing the survey.
1. Describe an experience in which you used one of your five signature strengths (i.e., the first five) from the survey results to overcome a challenge.
Note: Consider experiences from a school, volunteer, personal, or professional setting.
a. Explain how you could apply the strength identified in part A1 as a values-based leader in your new position as the customer service manager from the scenario.
2. Describe an experience in which being stronger in one of your five lesser strengths (i.e., the last five) from the survey results could have positively influenced the outcome.
Note: Consider experiences from a school, volunteer, personal, or professional setting.
a. Explain how improving the lesser strength identified in part A2 will help accelerate your values-based leadership abilities in your new position as the customer service manager.
b. List three actions you can take to grow in the area identified in part A2.
B. To set the tone for your new team, explain to them who you are as a values-based leader by doing the following:
1. List your top three values as a values-based leader from the “List of Values” web link.
Note: When listing your top three values, consider those values you hold most important.
a. Explain how you will demonstrate each of the values listed in part B1 to serve both the team and the organization in the scenario.
C. Based on your understanding of who you are as a leader after completing parts A and B, do the following:
1. Discuss one leadership challenge relevant to ethics and values that you could face as the new customer service manager regarding selecting and announcing the new team lead.
Note: Consider your purpose as a new leader, ethical principles, relevant stakeholders, your expectations and point of view, and any assumptions you have made. 2. Discuss how you, as the customer service manager, would use one of your top three values from part B1 and one of the company’s values in a conversation about the hiring decision with the person who was not selected as the team lead.
Note: Consider values, ethical responsibility, and personal and professional consequences.
D. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.
E. Demonstrate professional communication in the content and presentation of your submission.